
Books
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Creating Do-It-Yourself Customers |
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Strategies for Effective Customer Education |
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Entrepreneurial Transitions
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Articles
TBD
Learn More About Codesign, Cocreation, and Coproduction Experiences
Media
TBD
Events
Come learn how codesign, cocreation, and coproduction can improve your customer experiences.
October 2005 |
Kiosk
and Self Service Show, San Francisco, October 16 and 17
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November 2005 |
Compete
Through Services Conference, Tempe, AZ, November 2-4 Reno-Tahoe
AMA Chapter, Reno, NV, November 17
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Customer Stories
We would like to invite you to become a cocreator, codesigner, and coproducer of our ongoing research. For our book Creating Do-It-Yourself Customers, we collected hundreds of stories from people like you about customer performance in various coproduction experiences. As part of our ongoing research, we want to collect a thousand more stories. You can help.
We are looking for stories that describe how companies
help (or don't help) customers perform. If you decide to participate in this
activity, the stories you tell should reflect your personal experience as:
• A customer
• An employee working with customers
• Your observation of another customer
Stories should be at least 200 words in length and include appropriate facts about location, situation, specific behaviors, and outcomes. For an example, read these stories.
Submit your stories one of two ways:
• By our submission form
• By email: stories@doityourselfcustomers.com
Submissions become the property of the authors.
Coproduction BLOG
Keep in tune with how businesses are integrating codesign, cocreation, and coproduction experiences. Visit Peter Honebein's Coproduction BLOG.