Training

TBD

Inspring

Our innovative, interactive speeches inspire people to think differently about customer experiences. We align our topics to the needs of your audience and then put on a great show. These are some of the topics we can craft into a customized presentation for your organization:

Creating Do-It-Yourself Customers Starting a Coproduction Revolution Designing Coproduction Experiences Value Mapping The Customer Experience Kiosks, Self-Service, and the Automation of Customer Experiences Treating Customers as Employees Riding Value Chain of Customer Performance Improving Customer Vision Facilitating Customer Access Structuring Customer Incentives Enhancing Customer Expertise Radical Do-It-Yourself

Roy speaking at the 2005 Self Service and Kiosk Show in San Francisco

 

Consulting

TBD

Clients

TBD

Our Business Focuses on Creating Competitive Advantages for Your Business

We do this three ways:

• Our consulting services help businesses think systematically about codesign, cocreation, and coproduction experiences and guide the organizational alignment and implementation of such strategies.

• Our training services build the expertise of you and your employees in our ideas, methodologies, and processes.

• Our inspirational presentations and keynote addresses at business meetings and industry conferences stimulate people to think differently about customer experiences, customer service, and customer relationships.

Are you ready for the coproduction revolution? We can help start the revolution in your business.