Training

Our training services address the needs of three specific audiences:

Executive	Executive education programs introduce business leaders to the competitive advantages codesign, cocreation, and coproduction experiences offer businesses. Starting a Coproduction Revolution. This seminar orients senior executives to the foundations and advantages of the Coproduction Revolution.
Functional Management	Functional management programs focus on building skills that enable managers to lead the design of coproduction experiences. Coproduction Strategy. This seminar enables directors and senior managers to prepare a persuasive presentation that sells a coproduction initiative to senior executives. Coproduction Experience Design. This workshop enables participants to design a coproduction experience for a specific customer goal.
Front-Line	Front-line programs teach salespeople and customer service specialists specific interpersonal skills for enhancing customer performance. Serving Do-It-Yourself Customers. This workshop provides front-line employees the skills they need to serve do-it-yourself customers.

 

Inspring

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Consulting

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Clients

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Our Business Focuses on Creating Competitive Advantages for Your Business

We do this three ways:

• Our consulting services help businesses think systematically about codesign, cocreation, and coproduction experiences and guide the organizational alignment and implementation of such strategies.

• Our training services build the expertise of you and your employees in our ideas, methodologies, and processes.

• Our inspirational presentations and keynote addresses at business meetings and industry conferences stimulate people to think differently about customer experiences, customer service, and customer relationships.

Are you ready for the coproduction revolution? We can help start the revolution in your business.